FAQ

♡ RETURNS & CANCELLATIONS ♡

We can cancel your order if it has not been shipped yet, please contact me

Please read the item descriptions carefully! Please contact me if there are any problems with your order. I run this alone and sometimes I do make mistakes! I will gladly fix any error made on my part.

If you ship the item(s) back to me, I can offer a refund (excluding cost of shipping) or exchange (with payment of shipping fee). 

♡ SHIPPING INFORMATION ♡

Packages going outside of Canada will be shipped through Chit Chats. Chit Chats takes packages across the border to the USA and ship via USPS or Asendia.

PROCESSING TIMES
Orders will be dropped off every Thursday or Friday. Please note, that during sales, shop updates, etc. processing times may take a little bit longer. 

COST
The following is a breakdown of cost for the cheapest methods of shipping. Upgraded shipping options will be calculated upon checkout.

Canada: $3 (Lettermail, no tracking), $15 (Chit Chats, includes tracking)
USA: $5.50 (USPS First-Class Mail, includes tracking) / $6.00 for packages over 170g
International: Postage fee dependent on country and will be calculated upon checkout.

If you purchased tracking, please allow a couple business days for it to update. 

Sticker only purchases will have the option of being shipped through lettermail (no tracking):
Canada: $2.00
USA: $2.00
International: $3.50

Purchases including apparel:

Canada: $15
USA: up to $10.00 depending on the weight
International: $15 up to 1.1kg, $30 for anything over 1.1kg

DELIVERY TIMES
The following are the estimated delivery times from the date the order has been shipped:

Canada: 3–10 business days 
USA: 2–7 business days
International: 4–25 business days 

These are just estimates and there is a small unfortunate chance that the order will take longer. Please wait 4 weeks from the date of shipping before contacting me about missing/lost packages.

If you purchased tracking, and the item says DELIVERED, but you did not receive it. Please try to resolve this with your local post office before contacting me.

I will not be responsible for any duties/taxes/etc. that have incurred based on your countries rules and regulations. 

WRONG ADDRESS, RETURN TO SENDER, ETC.

Canadian orders: Item can be reshipped once it is returned as long as the shipping is paid again. If a refund is preferred, you will be refunded the cost of the order, minus the shipping fee initially paid.

USA or International orders: The package can only be returned to sender if a $5 CAD fee is paid to get the package reshipped back into Canada. Once the package is returned, I can resend the package to you with the appropriate payment ($5 return fee plus a new postage fee). Failure to pay the $5 return fee will result in your package not being returned—I cannot provide a refund, reshipment or exchange in this scenario. 


COMBINING ORDERS
I can combine your orders and refund the shipping overage! Just shoot me a message with the orders you'd like to combine. 

♡ PRE-ORDERS ♡

If you purchase a pre-order pin, please expect to wait at least 4–6 weeks (possibly longer for apparel). There is a risk that it could take longer if there are delays/issues out of my control. I will make sure to notify all customers if any issues arise. If you wish for your in stock items to be shipped ASAP, please check them out separately. 

♡ RESTOCKS ♡

There is no guarantee that I will be restocking sold out pins. Keep up to date on restocks and new releases by following me on Instagram!

♡ PRICE ADJUSTMENTS & PROMOS ♡

I will honour price adjustments if the promotion happened within 48 hours of your order and you contact me directly within that 48 hour period. 

Promotional codes cannot be combined. 
No price adjustments will be done for: Black Friday/Cyber Monday and Boxing Day sales. 
Promos do NOT apply to pre-orders unless otherwise specified. 

♡ PIN QUALITY GRADING ♡

Please remember that pins are handmade items. There is no such thing as a perfect pin. 

Standard Grade
: Free of major defects but *may* exhibit minor imperfections such as:
♡ Tiny stray glitter specs
♡ Superficial tiny bubbles in enamel or epoxy coating
♡ Imperfections in the metal on the sides or back of the pin
♡ Superficial scratches to metal surfaces
♡ Superficial paint drops or spreading into other enamel
♡ Slightly lower fills in minor areas
♡ Other imperfections that are only visible upon extremely close-up inspection and/or when light hits the pin at a specific angle

Seconds Grade: Multiple minor and/or major defects. May exhibit any of the imperfections listed above or below
♡ Peeling enamel or missing enamel
♡ Wrong colour enamel
♡ Heavy scratching on enamel or metal plating
♡ Tarnish of metal plating
♡ Other unexpected problems

Flaws differ between each pin and will be chosen at random. When you purchase a pin, you agree to accept the item AS IS according to the above grading system. 

Seconds may not come with a backing card.

Actual product colours may vary from colours shown on your monitor.